Simply put, the back-office groups that support CX organizations have not kept pace with improvements and innovation in their companies’ customer-facing contact centers and customer service functions, ...

Top ICT tenders: Biometrics to identify suspected foreigners By Kimberly Guest, ITWeb contributorJohannesburg, 06 Jul 2026The Department of Home Affairs seeks handheld mobile devices for its ...

The residential appraisal industry is entering into one of the most significant transitions in more than two decades. The ...

Sized Playgrounds The evolution of digital gambling has accelerated dramatically since smartphones became powerful enough to handle rich graphics and real-time streaming. Players no longer need ...

Modern business intelligence demands speed, and utilizing AI tools for Excel is the ultimate way to hyper-charge your data workflows this year.

Google's Gemini Spark brings 24/7 agentic AI to Mac, automating tasks across apps with real-time tracking. Learn how it works and whether it's worth using.

The GPUaaS model is being deployed across multiple sectors, from education to healthcare, helping address computationally ...

Google released a Chrome update addressing 382 security bugs, including sandbox-escape risks. Users and IT teams should ...

For years, buying a laptop or desktop was simple. You checked the processor, looked at the amount of RAM, maybe considered ...

Factories across India and other low-cost manufacturing hubs are now strapping GoPro cameras and smart glasses onto garment stitchers, electronics assemblers, and even street vendors so AI labs can ...

Discover what is a metaverse. Explore its core infrastructure, current state, use cases, prospects, and ability to drive ...

For many gamers, performance is everything. Frame rates, loading times, cooling, battery life, and background apps all matter ...