Ada County 911 Dispatch set a new record for call volume during the Fourth of July holiday period, logging its highest number ...

The FDNY’s new $22 million state-of-the art computer-aided dispatch system isn’t any better than an antiquated one used by EMS — and has crashed as many times as the older system in the six months ...

An outage in the city’s computer-aided emergency dispatch system snarled some communications between Baltimore police and fire officials last week, briefly causing disarray as officers repeatedly ...

PLANO, Texas--(BUSINESS WIRE)--Tyler Technologies, Inc. (NYSE: TYL) announced today it has signed an agreement with the city of Salem and Willamette Valley Communications Center (WVCC) in Oregon for ...

The company that I work for uses a Computer Aided Dispatch program to run our departments daily operation. It was designed in 1997 using Microsoft Access 97 and is quite the upgrade over the paper ...

A recent performance review warned police would "not keep pace" with growing crime volumes without a new system.

JACKSONVILLE, Fla — The Jacksonville Sheriff's Office confirmed Monday that it's CAD (computer-aided dispatch) system is still down. Police say this is forcing dispatchers to communicate with officers ...

Law enforcement officials in Bucks County are working to restore services to its computer-aided dispatch system, or CAD system, after a cyberattack on Sunday crippled the service. However, county ...

A four-plus hour glitch in the FDNY Emergency Medical Services’ computerized dispatch system sent multiple ambulances to the same address while spawning delays of up to an hour in answering 911 calls, ...